Tree of Life with Evil Eye Hanging Decor

REFUND POLICY

GENERAL RETURNS

GENERAL POLICY

Our crystal team at Luna Rae has carefully selected the products sold on our site simply because we love them! However, we totally understand that you may need to make a return.

In case of a return our customers are responsible for return shipping. Refunds are made to the original method of payment, less shipping and handling. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Returns sent in that arrive with postage still due will not be accepted and will be sent back to sender. Please allow 3-5 business days, from the date of receipt, for our team to conduct a quality control review and issue a refund.

Once a refund has been issued, you will be notified via email. Allow 5-7 business days for the refund to post back to your account.

RETURN AN ITEM VIA YOUR PREFERRED CARRIER:

If you would like to use your own return shipping method, please obtain a return authorization number from a member of our team at customercare@lunaraecrystals.com. Once obtained, pack and return item(s) in original condition, include the provided RMA form (Return Merchandise from), and send to:

Luna Rae 

7950 Legacy Dr, 4th Floor

Plano, TX 75024

FINAL SALE & CLEARANCE ITEM(S)

Please note that final sale and clearance item(s) are not returnable or exchangeable except for manufacturing defects. If a defect is discovered please contact our Customer Care team within 48 hours at customercare@lunaraecrystals.com. Final Sale and Clearance Item(s) are identified by .88 endings in price.